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French speaking Customer Service (technical)
Welshpool Up to £25,000 pa
Status Date Added Reference

Vacant 21/09/2020 711RF
Company Profile:

Our client is an international company with a base in France

Responsibilities:

French speaking Customer Service (technical)
Support, Technical Support, System Maintenance, Database, Customer service, Fluent in French, Excel, Access, Records,
Salary: up to £25,000 pa + Bonus
Location: Welshpool, Wales
At commuting distance from South Wales, North Wales, Cheshire, Shrewsbury, Newtown, Shropshire, Powys,
Can be located initially working from home: London, Bristol, Manchester, Glasgow, Leeds, Liverpool, Newcastle, Sheffield. Large cities: Belfast, Bristol, Nottingham, Southampton, Portsmouth, Leicester, Cambridge
Ref: 711RF

Main Duties:
To resolve technical support queries whilst offering outstanding customer service

The Role:
- To accompany customer in solving technical issues
- To have a logical approach with problems & Customers
- To report to the Support Manager
- To analyse and receive incoming support inquiries
- To liaise with different internal departments
- To input support queries on Marketing Database
- To set up new customers, new data etc...

Candidate's Profile:

- Fluent in English + French (Written & spoken)
- Experience in Customer Service within a technical environment (i.e. engineering, IT)
- Analytical, attention to detail
- Excellent communication & interpersonal skills
- Confident, proactive & dynamic
- Computer literate (excel / outlook…)

Salary:

Up to £25,000 pa + Bonus