French speaking Customer Service

Huddersfield

Ref: 362F

Company Profile

Our client is a fast growing company selling their IT related products across Europe.

Responsibilities

French speaking Customer Service
Salary: £20,300 p.a. + Benefits
Location: Huddersfield area, West Yorkshire
At commutable distance by car from Huddersfield, Wakefield, Leeds, Shepley, Denby Dale, Kirkburton, Skelmanthorpe, Holmfirth, Halifax, Brighouse, Grange Moor, Flockton, Dewsbury, Barnsley, Bradford, Doncaster, Rochdale, Sheffield, M1, M62, West Yorkshire, South Yorkshire
Ref: 362F


*** Open to recent graduate too, training will be provided ***
*** After 2 weeks office based training the role can be remote or office based depending of the candidates experiences and IT knowledge related to the job ***


Main duties:
To provide Customer Support for new and existing clients with orders, deliveries, payments and refund process.


The Role:
- To maintain and develop the relationship with new and existing clients in order to
  maximise the sales on the European market
- To organise, manage and track delivery
- To provide technical support and helpdesk
- To deal with aftersales enquiries and complaints
- To provide excellent standards of customer service
- To liaise with other departments internally to resolve customers queries
- To deal with IT related problems (IT related products portfolio)

Candidate's Profile

- Fluent in French to close to mother tongue standard
- Fluent in English written and spoken
- Previous experience in Customer Service is required
- Studies, interest or experience in the IT sector (mainly hardware) would be a bonus
- Good understanding on computers and parts is beneficial
- Able to work independently and as part of a team
- Excellent telephone manners and IT Literate

Salary

cca. £20,300 p.a. + Benefits

Keywords

Customer Service, Customer Advisor, Invoices, Sales administration, Sales Support, Customer Support, Credit notes, Refund process, French, West Yorkshire, Yorkshire, United Kingdom, Remote job, UK based, Technical Support, IT Support, Computer, Hardware

Status

Live


Salary

cca. £20,300 p.a. + Benefits


Reference

362F


Location

Huddersfield


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