Bilingual and Multilingual Job Vacancies

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French Speaking Customer Support - Fashion
Leeds Up to £20,000 p.a
Status Date Added Reference

Vacant 01/06/2020 759SN
Company Profile:

Our client is a fast growing company with a dynamic team based in Leeds


French Speaking Customer Support - Fashion
Customer service, Work from home, Home office, Customer support, online support, Instagram, Social Media, Support officer, Online Marketing, Marketing Officer, Marketing Coordinator, Marketing Campaigns, Advertising, Planning, Product Development, Direct Marketing, Marketing Plans, Social Media, Web Campaigns, Market Research, Analysis, SEO, PPC, Social Campaigns, Yorkshire, Leeds
Salary: up to £20,000 p.a. DOE
Location: Leeds
At commutable distance from Yorkshire, Leeds, Bradford, Huddersfield, Dewsbury, Wakefield, Castleford area
Ref: 759SN

*** This role will be Home Based while social distancing measures are in place ***

Main duties:
To assist customers via live chat & social media + email & phone.

The Role:
- Improving customer experience by using Social media to deal with queries & issues
- Providing key advice to customers on their purchases
- Solving issues raised by customers / Enquiring on stock and delivery issues
- Liaising with suppliers on some late order amendments
- Suggesting improvements to the business by listening to customers
- Improving the level of customer experience by getting involved in business projects
- Valuing the customer experience within ecommerce environment

Candidate's Profile:

- Fluent in French & English (written & oral)
- Self-motivation and discipline (work from home)
- Empathy and emotional intelligence
- Enthusiasm and optimistic attitude
- A people person / Problem solver
- Good Communication & computer skills


Up to £20,000 p.a. DOE