French speaking Hotel Call Centre Team Lead


Ref: 4148TF3

Company Profile

Our client is a well-established luxury hotel chain with a presence throughout the UK and globally


French speaking Hotel Call Centre Team Lead
Salary: Up to £34,000pa (DOE) plus benefits
Location: London
Ref: 4148TF3

*Full time permanent position*
*Office based – rotational shift patterns*
*Amazing benefits*
*Exciting opportunity to work in a dynamic team*

Main Duties:
Be responsible for leading the global contact centre ensuring that the best customer service is provided to clients

The Role:
- Responsible for leading the reservations team
- Working with other Team Leaders and teams ensuring optimal performance of the contact centre is maintained
- Responsible for training and development
- Attend regular meetings to ensure areas of development and performance are reached
- Encourage and improve team morals with initiatives and projects
- Report to Customer service lead
- Manage absences and assessment of performance of staff
- Liaise with internal teams to ensure exceptional operations of contact centre

Candidate's Profile

- Fluent in French (written and spoken) essential
- Experience in managing a team within a call / contact centre essential
- Experience within hospitality environment beneficial
- Excellent communication skills with high attention to detail
- Ability to work in a fast paced environment
- Ability to be professional and well presented at all times


Up to £34,000 pa (DOE) plus benefits


Team Leader, Head of Customer service, customer service, customer support, Contact centre, people management, reservations, hotels, hotel team, hospitality, operational contact centre, ,Fluent in French , central London




Up to £34,000 pa





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