French speaking IT Customer Service Advisor

West Yorkshire

Ref: 362FR

Company Profile

Our client is a fast growing company selling their IT products across Europe.

Responsibilities

French speaking IT Customer Service Advisor
Salary: cca. £22,000 p.a.
Location: West Yorkshire 
Ref: 362FR


*** Immediate start available after the interview process ***
*** Technical skillset and hardware/computer knowledge is required for the role ***
*** Full time, working hours: Mon-Fri: 7.30am – 4pm ***


Main duties:
To provide IT related technical support and customer service for new and existing clients with orders, deliveries, payments and refund process also help them to find the right products.


The Role:
- To maintain and develop the relationship with new and existing clients in order to maximise the sales on the European market
- To organise, manage and track delivery
- To manage existing accounts
- To provide technical support on the helpdesk
- To deal with aftersales enquiries and complaints
- To deal with IT related technical and products problems (hardware knowledge required)
- To provide excellent standards of customer service
- To liaise with other departments internally to resolve customers queries
- also to give support for the UK clients when French line is not busy

Candidate's Profile

- Fluent in French to mother tongue standard
- Fluent in English written and spoken to high standard
- IT help desk, technical customer service experiences or IT studies and hardware knowledge is required
- Experience in the IT sector as IT or Computer technician is a bonus
- Excellent telephone manners
- Able to work independently and as part of a team

Salary

cca. £22,000 p.a. 

Keywords

IT, Help Desk, Technical Support, Customer Service, Customer Advisor, Technical Support, IT Support, Invoices, Sales administration, Sales Support, Customer Support, Credit notes, Refund process, Fluent in French, West Yorkshire, Yorkshire

Status

Closed


Salary

cca. £22,000 p.a.


Reference

362FR


Location

West Yorkshire


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