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French Speaking IT Help Desk Executive
Berkshire Up to £38,000 p.a.
Status Date Added Reference

Filled 25/09/2020 355FS
Company Profile:

Our client is a well-established international company in SaaS to offer software solutions on the European Market.

Responsibilities:

French Speaking IT Help Desk Executive
IT support, Help Desk, SaaS, Support Engineer, Technical Customer service, 1st line Help Desk, 2nd line Help Desk, 3rd line Help Desk, ERP, CRM, Fluent in French, implementation support, IT project, system implementation, Software, IT Consultant
Salary: up to £38,000 p.a. depending on experiences + Excellent Benefits (pension, healthcare, life insurance)
Location: Berkshire
Ref: 355FS

***Excellent opportunity to join a multilingual helpdesk team with immediate start ***
*** Full training will provided for the Software ***

Main Duties:
To provide excellent level of customer service and resolve SQL based software problems.

The Role:
- To join the multilingual IT Helpdesk Support team and working for clients on the French Market
- To use SQL and Windows operating systems to deal with customer queries
- To be the first contact point for existing clients to resolve their technical issues
- To resolve and advise on technical problems related to the software solutions
- To give feedback to the team leader on regular problems

Candidate's Profile:

- Fluent in French (mother tongue standard)
- Fluent in English (written and spoken)
- Previous experiences with IT software support or Help Desk
- Good knowledge of Windows 7,8,10 and MS SQL
- Able to adapt to different situations quickly
- Problem solving skilled
- Team player also able to work on own initiative
- Lives at commutable distance by car from Maidenhead Head Quarter

Salary:

£25,000 - £38,000 pa depending on experiences + Excellent Benefits (Annual bonus + 22-25 days holidays, free private healthcare, life insurance)