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French speaking IT Service Representative
Swindon up to £21,300 pa
Status Date Added Reference

Vacant 14/06/2019 361FCS
Company Profile:

Our client is an international IT Software solution provider.

Responsibilities:

French speaking IT Service Representative
Customer Service, Customer Care, Software, IT,  Software Support, Account Management, Customer Support, Administration, Sales Coordination, Sales Support, Fluent in French, B2B, eCommerce, Retail, Sales platform, Channels, Online, Marketplace, Order management, Order processing, Stock Control, Innovation
Salary: £21,300 pa + Other Benefits
Location: Swindon, Wiltshire
At commuting distance by car from Newbury, Gloucester, Cirencester, Chippenham, Bristol, Bath, Oxford, Reading, Basingstoke, Chipping Norton, Bicester, Stroud, Wiltshire, Oxfordshire, Gloucestershire, Berkshire, M4
Ref: 361FCS

*** Open to recent graduate too, training will be provided ***
*** Working hours between Mon-Fri 2pm - 10pm ***

Main duties:
To be responsible for excellent IT Customer Service and to be part of an excellent international team

The Role:
- To provide excellent customer support to French speaking customers as well as US &
  Canadian Markets
- To deliver internet-based training & consultancy to customers regarding the special
  software
- To support the clients with IT related issue (service desk, 1st and 2nd level)
- To process customer queries and orders via telephone, email and social media platforms
- To communicate with customers overseas and handle orders
- To deal efficiently with customer requests - IT support
- To build and maintain customer relationships by providing exceptional customer
  experiences
- To liaise with other departments and with suppliers
- To update customers details accurately on the system
- To keep the database and the documentation accurate and up to date

Candidate's Profile:

- Fluent in English and French (written and spoken)
- Previous experience in Customer Service or IT help desk is beneficial
- Excellent communication skills
- Able to work as part of a team as well as to take initiatives
- Proactive, confident and dynamic personality
- IT literate
- Willing to work in shifts (2 weekends/month)

***Open to recent graduate too, training will be provided***

Salary:

£18,900 pa + £2400k shift allowance (total £21,300 pa)