French speaking IT Technical Support

Rugby

Ref: 8130FT

Company Profile

Our client is a well-established designer and manufacturer of interactive displays with international links.

Responsibilities

French speaking IT Technical Support
Salary: Up to £31,000 p.a. + Benefits
Location: Rugby, Warwickshire
At commutable distance from: Rugby, Coventry, Northampton, Leicester, Warwick, Kettering, Nuneaton, Loughborough, Daventry, Banbury, Wellingborough, Lutterworth, M1
Ref: 8130FT


*** Great Opportunity for Progression ***
*** Full training provided ***
*** Office Based Role ***

Main duties:
To provide effective 1st line technical support.


The Role:
• Providing remote 1st line technical support to customers
• To provide troubleshooting of hardware issues and log cases following SLA
• To escalate calls with advanced technical queries appropriately
• To organise the replacement of faulty hardware to be sent to the customer
• To schedule client site visits with the field service team
• To provide excellent customer service

Candidate's Profile

• Fluency in French (written and spoken)
• Customer service or IT support experience desirable
• Problem-solving and excellent communication skills
• IT literate and computer savvy
• Pro-active, confident and dynamic personality

Salary

Up to £31,000 p.a. + Benefits

Keywords

IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, 1st Line Support, Hardware, Installation, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, IT Help Desk, Fluent in French

Status

Closed


Salary

Up to 31,000 p.a.


Reference

8130FT


Location

Rugby


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