A well-established luxury hotel chain with a presence throughout the UK and globally

French speaking Reservations Coordinator
Location: London
Salary: Circa £29,000 per annum plus lunch voucher and great benefits
Ref: 4313RF

Main duties: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations

The role:
– Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.
– Process, confirm, amend and cancel reservations accurately within the reservation systems.
– Provide detailed information to guests regarding hotel services, room availability and rates.
– Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience.
– Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met.
– Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency.
– Build positive relationships with guests and internal teams through clear, professional and courteous communication.

– Fluent in French (written and spoken ) essential
– Experience working in reservations / hospitality beneficial
– Customer service experience a plus
– Excellent communication skills with the ability to interact professionally
– Ability to prioritise and multitask
– Must be able to work shift patterns

Circa £29,000 per annum plus lunch voucher and great benefits