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French speaking Software Support Team Leader
Maidenhead £40,000 - £48,000 p.a.
Status Date Added Reference

Vacant 31/07/2020 355H
Company Profile:

Our client is a well-established international company providing business software solutions (SAAS) on the European Market.

Responsibilities:

French speaking Software Support Team Leader
Helpdesk, Support, Software, SQL, SAAS, IT Technology, IT Software, 2nd line support, 3rd line support, IT Software Sales, Cloud Technology, IT support, Support Desk, Support Manager, CRM, Support Engineer, Technical Customer service, ERP, Software Implementation Support, IT project, System Implementation, Software Support, IT Support Team Manager
Salary: £40,000 - £48,000 p.a. + Excellent Benefits
Location: Maidenhead, Berkshire
Commutable from Reading, Slough, Windsor, Maidenhead, Wokingham, Oxford, High Wycombe, Woking, Bracknell, Farnborough, Watford, Hayes, Uxbridge, Wembley, Harrow, Twickenham, Richmond, Berkshire, Buckinghamshire, London, M4.
Ref: 355H

*** Excellent opportunity within a fast growing International IT Software Provider ***

Main Duties:
- To deal with Customer queries on a daily basis and lead a small Help Desk Support Team (4 Engineers)

The Role:
- To be responsible for the IT Support team management and their excellent level of customer service
- To provide smooth and efficient customer support on a daily basis for existing clients
- To give feedback to the internal teams (Sales, Software Engineers, Trainers)
- To contribute to improving customer support by actively responding to queries and handling complaints
- KPI & SLA management, to report performance weekly and monthly to the management
- To develop the team’s knowledge and share experiences
- To train new team members and responsible for mentoring

Candidate's Profile:

- Fluent in English and French (written and spoken)
- Previous Team Leader experiences is a MUST
- IT Software support background is essential for the role
- Strong knowledge: Database, SQL, ERP, CRM software
- Experiences in SAAS, ERP or financial software packages support would be advantage
- Excellent communication and problem solving skills
- Able to encourage collaborative working and demonstrate teamwork at the highest level

Salary:

£40,000 - £48,000 p.a. + Excellent Benefits