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French Speaking Support Service Coordinator
Lichfield £17,000 - £21,000 pa
Status Date Added Reference

Vacant 17/11/2017 321FSC
Company Profile:

Our client is a manufacturer for the automation industry.

Responsibilities:

French Speaking Support Service Coordinator
Customer Service, Customer Care, Customer Support, Customers queries, Fluent in French, Support, Enquiry Management, Discrepancy, Order, Incoming call, Account Management, Quotes, Quotations, Processing Orders, Logistics, Sales Administration, Technically background, Lichfield, Staffordshire
Salary: £17,000 - £21,000 pa + Benefits
Location: Lichfield, Staffordshire
At commutable distance from Lichfield, Burton upon Trent, Cannock, Tamworth, Nuneaton, Stafford, Birmingham, Coventry, Walsall, Wolverhampton
Ref: 321FSC

Main duties:
To provide excellent customer support and to ensure a high standard of customer service on over incoming communications.

The Role:
•    To deal with customer queries over the phone
•    To explain solutions (product information)
•    To process orders
•    To answer incoming call
•    To handle customers enquiries
•    To update orders until completion



Candidate's Profile:

•    Fluent in French close to mother tongue standard
•    Fluent in English
•    Technical minded, previous experience within the manufacturing industry
      would be ideal

•    Previous Customer Service / Advisor / Care experience is necessary (not in retail)
•    Excellent problem solving and communication skills
•    Friendly, calm and professional manner
•    Ability to work within a team as well as on their own
•    Computer literate (Microsoft Office)

Salary:

£17,000 - £21,000 pa + Benefits