French Speaking Support Service Coordinator

Lichfield

Ref: 2204F

Company Profile

Our client is a well-established company with international presence

Responsibilities

French Speaking Support Service Coordinator
Salary: £25,000pa + benefits
Location: Lichfield, Staffordshire
At commutable distance from Lichfield, Burton upon Trent, Cannock, Tamworth, Nuneaton, Stafford, Birmingham, Coventry, Walsall, Wolverhampton
Ref: 2204F


*** Hybrid working pattern ***
*** Due to remote location- you need to be a car owner***


Main duties:
To provide excellent customer support and to ensure a high standard of customer service on over incoming communications.


The Role:
• To deal with customer queries over the phone and emails
• To provide an order support to export market
• To manage invoicing and credit notes
• To accurately record all queries on internal system
• To promote company by demonstrating good knowledge of the product
• To build and maintain relationships via different channels for example social media and specialist forums
• To provide assistance in translations

Candidate's Profile

• Fluent in French and English (both written and spoken)
• Previous Customer Service or Export
• Technically minded, previous experience within the manufacturing industry would be ideal
• Excellent problem solving and communication skills
• Friendly, calm and professional manner
• Ability to work within a team as well as on their own
• Computer literate (Microsoft Office)


 

Salary

£25,000 pa +  Benefits

Keywords

Customer Service, Customer Care, Export administration, Customer Support, Customers queries, Fluent in French, Support, Enquiry Management, Discrepancy, Order, Incoming call, Account Management, Quotes, Quotations, Processing Orders, Logistics, Sales Administration, Technically background, Lichfield, Staffordshire

Status

Live


Salary

£25,000 pa


Reference

2204F


Location

Lichfield


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