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French Speaking Technical Account Manager (Linux)
Hampshire £Negotiable
Status Date Added Reference

Filled 05/02/2019 CCP06A
Company Profile:

Our client is a well-established Company with Offices all over the world


French Speaking Technical Account Manager (Linux)
Technical Expert, Service Desk, Cloud Services, Hosting Services, Connectivity Hardware, Applications, Datas, Database management, Network management, Application management and eCommerce, Linux O/S., Apache o, FTP, Telnet, SSH, SMTP, POP, IMAP and related technologies,  TCP/IP protocols, Configuration, Troubleshoot, Technical Customer service, fluent in French
Location: Hampshire

Salary: £Negotiable  
Ref: CCP06A

*** This role can be based in London or Hampshire ***

Main Duties:
To be the technical expert for their named clients and primarily manage their largest French customers, working in the best interests of the customer and their business needs

The Role:
- To act as the customer escalation point for Premier accounts
- To be the point of contact for crisis situation
- To provide expert consultation on their solution
- To make recommendations for improvement so that it better meets their business requirements
- To own and develop relationship with premier clients
- To respond appropriately to individual customer issues through runbooks, monitoring, and other solution documentation
- To perform administration of Linux based machines
- To execute functions such as re-boot/shutdown a machine, add and remove user accounts, application support, use backup programs and verify disk integrity, maintain system database files
- To support Account Manager and Customer Experience Manager and ensure high customer satisfaction during the support process
- To constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
- To be responsible for working ticket queues

*** This role can be based in London or Hampshire ***

Candidate's Profile:

- Fluent in French and English (Spoken and Written)
- Excellent Customer IT delivery experience
- Knowledge and abilities to configure various Linux O/S, commands/utilities and related technologies
- Ability to troubleshoot complex problems with a hands-on attitude
- Contributes to team effort by accomplishing related results as needed.
- Strong IT analytical & Problem Solving skills