French Speaking Technical Customer Support

Blackburn

Ref: 133GF

Company Profile

Our client is a well-established and innovative tech company with international operations

Responsibilities

French Speaking Technical Customer Support
Salary: Up to £27,900 pa + Bonus
Location: Blackburn, Lancashire - Hybrid working pattern
At commutable distance by car from Manchester, Blackburn, Bury, Burnley, Bolton, Blackpool, Preston, Halifax, Rochdale, Wigan, Huddersfield, Ramsbottom, Darwen, Bacup, Lancashire, North West of England
Ref: 133GF


*Monday to Friday*
*Hybrid working system - 2 days in the office per week*
*Full training provided*


Main duties:
To be responsible for providing high-quality level of customer service to customers relating to their products


The Role:
- To deliver excellent Customer Service through their helpdesk
- To resolve issues relating to the company’s products
- To provide comprehensive responses to customer queries in a timely manner
- To keep accurate records and data input
- To deal with customers via phone / email / webchat
- To liaise with other internal departments
- To fulfil ad hoc duties as required

Candidate's Profile

- Fluent in French (written & spoken) - Essential
- Also fluent in German - Ideal
- Previous customer care experience
- Experience working in a contact centre / technical support environment – Beneficial
- Excellent communication skills
- Proactive & dynamic

Salary

Up to £27,900 pa + Bonus

Keywords

Customer Care, Customer Service, Customer Support, Support Coordinator, Product Support, Technical support, helpdesk, contact centre, 1st and 2nd line support, IT, Tech, Fluent in French, German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian

Status

Live


Salary

Up to 27,900 pa


Reference

133GF


Location

Blackburn


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