A well-established British designer and producer of audio products sold globally

French speaking Technical Support Administrator (Electronics)
Location: Maidstone
Hybrid work 2 – 3 days a week in the office
Salary: £32,000 per annum negotiable plus bonus
Ref: 4249DC1

Main duties: To deliver technical support to customers providing outstanding service

The role:
– Respond to enquiries via email, phone and live chat
– Provide product support to customers and distributors
– Deliver technical troubleshooting
– Be responsible for returns and following up accordingly
– Provide purchase support
– Liaise with internal departments ensuring support to customers is maintained at a high standard
– Engage in professional development as required

– Fluent in French (written and spoken) essential
– Fluency in an additional language a bonus
– Experience in technical or product support needed
– Great customer service experience (B2C) within the electrical field preferred
– Excellent communication skills
– High attention to detail with good problem-solving skills
– Car owner due to location of client

£32,000 per annum plus bonus