French speaking Technical Support advisor


Ref: 4193TF

Company Profile

Our client is a multinational tech company who develop, manufacture and sell IT products on a global scale


French speaking Technical Support advisor
Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits
Location: Feltham, Middlesex
Easy commute by public transport with South Western Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford.
Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308
Ref: 4193TF

*Full time permanent position*
*Working hours Mon-Thurs 8am – 5pm, Fri 8am – 3pm *
*Hybrid working system* – 2 days in the office / 3 days at home*

Main Duties:
To assist and support Customers with technical questions and problems while providing outstanding customer service

The Role:
– Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media
– Resolve any issues from customers within a dedicated time frame
– Run tests following customer issues recording these findings for in house research.
– Keep up to date on products
– Ensure all correspondence is recorded and kept up to date
– Escalate technical customer issues as needed to the relevant departments
– Attend regular staff meetings and provide reports as needed


Candidate's Profile

– Fluent in French (written & spoken) essential
– Previous experience in technical support needed
– Knowledge of computer systems and networks beneficial
– Excellent communication skills
– Customer service focused
– Confident, proactive & dynamic
– Computer literate (excel, outlook, CRM system)


Up to £29,500 p.a (Depending on experience)  + Bonus + Excellent benefits




Up to 29,500 p.a





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