Bilingual and Multilingual Job Vacancies

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French Speaking Technical Support (Digital software)
London Up to £35k pa
Status Date Added Reference

Filled 25/10/2019 CA27A
Company Profile:

Our client is a well-established global leader with Offices all over the world

Responsibilities:

French Speaking Technical Support (Digital software)
Digital Software, Technical support, Digital Expert, Product Support, Online products, Digital, Software, JIRA, QA/UAT testing, Service Desk, Data Integration, Project management, Analytical, Technology agency, Software products, Troubleshoot, Technical Customer service, fluent in French, fluent in English.
Location: London.
Salary: Up to £35k pa + Excellent benefits
Ref: CA27A



 *** This is not an IT helpdesk role ***


Main Duties:
To be the technical “know-how” first point of contact for clients as well as working alongside the digital products and engineering teams.

The Role:
- To provide technical and functional software support for their online products
- To provide expert consultation on their solution
- To work closely with the digital team and Engineering team to resolve issues and
   requests
- To promptly respond to emails and phone calls
- To train clients and conduct learning forums when needed
- To maintain and build database to improve quality knowledge
- To support system enhancements and quality testing

Candidate's Profile:

- Fluent in both English and French (Spoken and Written) is ESSENTIAL
- Customer support experience with QA/UAT testing as well as knowledge of
   JIRA
software
- Technology agency or software product experience is a strong advantage
- Understanding of front-end, back-end and data feed technologies
- Excellent communicator with ability to plan and prioritise
- Strong IT analytical & Problem Solving skills 

Salary:

Up to £35k pa + Excellent benefits