Our client is a well-established provider in the scientific field.

French speaking Technical Support Manager
Salary: Up to £50,000 p.a.
Location: Rosyth, Scotland
At commutable distance from: Edinburgh, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy,
Ref: 8102FTM

*** Hybrid working ***
*** Visa Sponsorship Available ***

Main duties:
To manage and assist the technical support team.

The Role:
• To manage and support the 1st, 2nd and 3rd line support agents with complex cases
• To oversee the scheduling and completion of data migrations and software improvements
• To remotely assist customers with the set-up of new equipment or complex software installation
• To manage escalated cases and assist with troubleshooting and resolutions
• To provide motivation and guidance to technical support team
• To review and improve technical support procedures and establish SLA
• To maintain knowledge on new products or software and provide training to staff

• Fluency in French (written and spoken) is essential
• Previous experience in advanced technical support in hardware and software is essential
• Previous experience in team management is desirable
• Extensive knowledge of Windows OS and Linux OS
• Problem-solving and excellent communication skills
• IT literate

Up to £50,000 p.a.

IT, Help Desk, Technical Support, Service Support, IT Manager, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, French