Our client is a well-established Service and IT Network provider

French speaking Technical Support
Salary: up to £24,000 p.a. depending on experience
Location: Wigan area
At commutable distance from Warrington, Leigh, Bolton, Bury, Ormskirk, Liverpool Southport, Preston, Crosby, Bootle, St. Helens, M58, Lancashire, greater Manchester
Ref: 453TSF

*Full time Monday to Friday 09h00 to 17h00*

Main Duties:
Responsible for 1st line Technical Support to clients by providing prompt and effective technical skills to resolve any problems and incidents.

The Role:
- Deal with technical related issues with customers by providing detailed advise
- Liaise with internal departments to ensure new systems and services are implemented
- identify and diagnose problems in order assist customers to recover and continue operations
- Ensure that reported problems are dealt with professionally and in a timely manner
- Troubleshoot problems
- prioritise, monitor and Escalate any technical issues as needed
- Provide network support, phone system support
- Use the ticketing system to able to prioritise customers’ issues

 

- Fluent in French (written and spoken) essential
- Experience in Technical support
- Hardware and software experience an advantage
- Technically minded with interest in IT
- Excellent communication skills with a professional telephone manner
- Confident, enthusiastic and willing to learn

Up to £24,000 p.a. depending on experience

Customer Support, Technical Support, IT support, IT customer service, Troubleshooting, 1st line support, Customer Service, Client Support, Help Desk, Service Support, IT, Software, Software Support, IT Engineer, Service Desk, Fluent French