Bilingual and Multilingual Job Vacancies

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French Speaking Tour Organiser
Herefordshire up to £20,400 pa DOE
Status Date Added Reference

Filled 12/11/2018 1S251
Company Profile:

Our client is a well-established company.


French Speaking Tour Organiser
Travel agent, Reservations, Customer service, Customer Relationship, Administration, Enquiry processing, Quotation, Invoices, Booking, Group reservation, Tours, Airport transfer, Travel Industry, French, Ross-on-Wye, Herefordshire
Based in:  Herefordshire

Main duties:
To provide full support in managing the customers’ expectations and be the main point of contact.

The Role:
- To build a positive relationship with customers and to seek repeat business
- To handle telephone calls and all associated administration in both English and French
- To liaise with client and visits to arrange tailor made itineraries for educational trips
- To closely work with the transport department to ensure transport arrangements are confirmed
- To chase overdue payments
- To maintain accurate record of each booking
- To update / maintain the customer’s details accurately
- To develop and maintain French documentation
- To undertake visits to main attractions / destinations

Candidate's Profile:

- Fluent in English and French (Spoken and written) - ESSENTIAL
- Previous experience within a Customer Service – Essential
- Previous experience in Group reservations / Travel Industry – Strong Advantage
- Excellent communication skills and telephone manners
- Strong Administration skills with attention to detail
- Strong Organisation skills and ability to prioritise workloads
- Computer literate


up to £20,400 pa DOE (Basic salary: £18K - £19K + up to £1,400 Commission) + Benefits