Bilingual and Multilingual Job Vacancies

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German & French Client Sussess Manager (Media Platform)
London up to £55,000 pa
Status Date Added Reference

Vacant 14/06/2019 878PA
Company Profile:

Our client is one of the fastest-growing company providing business solutions through innovative concepts

Responsibilities:

German & French Client Sussess Manager (Media Platform)
Account Manager, Customer Success, Client Sucess, Technical Support, Service Support, Helpdesk, Audio Application, Video  Application, Software Support, Technical Software, Windows, Mac OS ,Troubleshooting, Diagnostic Tools, Computer Science, Software testing, Customer Service, Client Support, Fluent in French, Fluent in German, France, Germany
Salary: Up to £55,000 pa DOE + 10% Bonus
Location: Central London
Ref: 878PA

*** Career opportunity/progression ***

Main Duties:
To provide technical support to end users – Multinational to Educational institutions while supporting the business growth.

The Role:
- To ensure successful onbording of new clients
- To manage the product training of your customers
- To be a problem solver for your clients, solving their technical issues
- To escalate all the accounts that are "at risk"
- To track cases and logged activity in Salesforce
- To identify priorities and most urgent requests  
- To support the Sales department by helping to retain customers
- To build strong relationship with new and existent clients.
- To give advice to the clients on the best practices.
- To travel as required on a designated territory

Candidate's Profile:

- Fluent in French and German (Spoken and Written)
- English (Spoken and Written)
- Experience in Account Management/Customer Success Role - ESSENTIAL
- Confident, proactive & dynamic
- Quick thinking & True problem solver with a logical approach
- A strong team player, keen to learn cutting edge technologies
- Excellent and professional communication skills

Salary:

Up to £55,000 pa DOE + 10% Bonus + Pension