German and French speaking Customer Service Administrator

Sunbury

Ref: 447RMA3

Company Profile

Our client is a multinational tech company providing solutions on a global scale

Responsibilities

German and French speaking Customer Service Administrator
Salary: £26,300 p.a. + Bonus + Excellent benefits
Location: Sunbury, Middlesex
Easy commute by public transport with South Wester Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford.
Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308
Ref: 447RMA3


*Working hours Mon-Thurs 8am – 5pm, Fri 8am – 3pm *
*Hybrid working system*


Main Duties:
To support the Customer Service department via emails, chats and phone calls coordinating the return of products


The Role:
- Answering telephone calls and emails in a timely and professional manner
- To deal with replacement inquiries from distributors, resellers, customers and end users in the EMA region
- Ensuring all customers' queries are dealt with efficiently and timeously also providing relevant feedback
- Managing logistical issues and deal with all replacements ensuring customer satisfaction
- Liaising with internal departments - Technical team, accounts, warehouse etc.
- To arrange shipments
- All administration relating to role - database, reports, work records etc.


 

Candidate's Profile

- Fluent in German and French (written & spoken)
- Previous Customer Service or Sales Coordination experience beneficial
- Excellent communication skills
- Customer service focused
- Confident, proactive & dynamic
- Computer literate (excel, outlook, CRM system)

Salary

£26,300 p.a. + Bonus + Excellent benefits

Keywords

Customer service, Representative, Customer Care, Customer support, Customer Advisor, Sales Support, Order processing, CRM, Warranty process, returns, Return policy, Replacement orders, Shipments, Inquiries, Excel, Fluent in German, Fluent in French

Status

Live


Salary

£26,300 p.a.


Reference

447RMA3


Location

Sunbury


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