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German Customer Service Advisor
Loughborough £18,000-£21,000 pa
Status Date Added Reference

Vacant 19/02/2019 D09G
Company Profile:

A premium women’s fashion retailer with a design studio and stores in London, direct selling from catalogues that are marketed in three countries. With individual websites serving each country, the Company has language specific customer relationship teams who manage all communications with customers across a wide range of medias.

Responsibilities:

German Customer Service Advisor
Fashion, Collection, Clothes, Design, Dress, Footwear, Accesories, Catalogue, Jewellery, German, Germany, Call Centre, Orders, Customer Relations, Debt Collection, Excel
Location: Loughborough, Leicestershire
At commutable distance from Derby, Leicester, Nottingham, East Leake, Hoton, Costock, Burton on the Worlds, Barrow upon Soar, Mountsorrel, Quorn, Woodhouse Eaves, Copt Oak, Nanpantan, Shepshed, Hatherm, Long Whatton, Sutton Bonington, Kegworth, Diseworth, Thringstone, Coalville
Salary: £18,000-£21,000 pa
Ref: D09G

Main duties:
As part of the customer relations team, this role has responsibilities for direct customer contact via email and telephone alongside more administrative tasks.

The Role:
-    Delivering excellent customer service
-    Processing orders, exchanges and returns
-    Customer accounts management
-    Active debts management
-    Credit control activities

Candidate's Profile:

-    Fluent in English and German (written and spoken - essential)
-    Excellent numeric skills with good knowledge of Excel
-    Experienced in a customer relations role, contact centre operations or/and retail industry

Salary:

£18,000-£21,000 pa