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German Hotel Bookings Coordinator
London £21,000 pa
Status Date Added Reference

Filled 01/04/2019 D17G
Company Profile:

Well known leading international serviced accommodation provider that operates globally in different continents.


German Hotel Bookings Coordinator
Admin, Administrative, Reservations, Accommodation, Hotel, Customer Service, Sales, London, Hospitality, English, German, Travel, Opera.
Location: Central London
Salary: £21,000 per annum  + Excellent Benefits (hotel discounts, gym, cinema, etc)
Ref:  D17G

*** Please only apply if:
*** You have previous experience in hospitality, preferably in hotels or travel agency;
*** You have a hospitality related qualification.   

Main duties:
To provide and maintain an efficient and professional accommodation booking service, and guests requirements are communicated to the operational teams.

The Role:
- To deal with all enquiries via inbound calls and emails in a professional manner, taking every opportunity to up sell.
- To maximise the accommodation provider revenue and guest satisfaction.
- To show a deep knowledge of the company and the different hotels available.
- To register all the bookings according to the company procedures.
- To be able to understand and to take into account the Revenue management set up, in order to answer to the client accordingly
- To inform clients of the terms and conditions, including cancellations.
- To deal with complaints/problems efficiently and effectively.

Candidate's Profile:

- Fluent in German & English.
- Good telephone manners.
- Education in hospitality preferred.
- Previous experience in hospitality, preferably hotels. REQUIRED
- Excellent IT and multi-tasking skills.
- Hospitality CRM knowledge desirable.
- Previous experience in Sales and Customer Services.


£21,000 per annum + Excellent Benefits (hotel discounts, gym, cinema, etc)