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German Hotel Bookings Coordinator
London £21,000 pa
Status Date Added Reference

Filled 01/04/2019 D17G
Company Profile:

Well known leading international serviced accommodation provider that operates globally in different continents.

Responsibilities:

German Hotel Bookings Coordinator
Admin, Administrative, Reservations, Accommodation, Hotel, Customer Service, Sales, London, Hospitality, English, German, Travel, Opera.
Location: Central London
Salary: £21,000 per annum  + Excellent Benefits (hotel discounts, gym, cinema, etc)
Ref:  D17G

*** Please only apply if:
*** You have previous experience in hospitality, preferably in hotels or travel agency;
*** You have a hospitality related qualification.   

Main duties:
To provide and maintain an efficient and professional accommodation booking service, and guests requirements are communicated to the operational teams.

The Role:
- To deal with all enquiries via inbound calls and emails in a professional manner, taking every opportunity to up sell.
- To maximise the accommodation provider revenue and guest satisfaction.
- To show a deep knowledge of the company and the different hotels available.
- To register all the bookings according to the company procedures.
- To be able to understand and to take into account the Revenue management set up, in order to answer to the client accordingly
- To inform clients of the terms and conditions, including cancellations.
- To deal with complaints/problems efficiently and effectively.


Candidate's Profile:

- Fluent in German & English.
- Good telephone manners.
- Education in hospitality preferred.
- Previous experience in hospitality, preferably hotels. REQUIRED
- Excellent IT and multi-tasking skills.
- Hospitality CRM knowledge desirable.
- Previous experience in Sales and Customer Services.

Salary:

£21,000 per annum + Excellent Benefits (hotel discounts, gym, cinema, etc)