German speaking 2nd line Technical Support

Rosyth

Ref: 8128GIS

Company Profile

Our client is a well-established provider in the scientific field.

Responsibilities

German speaking 2nd line Technical Support
Salary: Up to £34,000 p.a + Benefits
Location: Rosyth, Scotland
At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland
Ref: 8128GIS


*** Hybrid working ***


Main duties:
To provide technical networking support, fault diagnosis and resolutions.


The Role:
• To provide remote troubleshooting and resolution of software and network errors
• To complete data migrations after upgrades
• To provide troubleshooting of network issues and log cases following SLA
• To manage and resolve complex networking issues escalated from 1st line colleagues
• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues
• To remotely assist customers with the installation of new or upgraded software
• To follow the ticketing system to monitor and escalate issues appropriately

Candidate's Profile

• Fluency in German (written and spoken) is essential
• Previous experience in technical support in Networking, Hardware and Software
• Previous experience in Windows OS, MS Access and SQL databases
• Problem-solving and excellent communication skills
• IT literate

Salary

Up to £34,000 p.a. + Benefits


 

Keywords

IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, 2nd line, NAS, Network Attached Storage, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian

Status

Live


Salary

Up to 34,000 p.a.


Reference

8128GIS


Location

Rosyth


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