German Speaking Customer Advisor - Beauty

Central London

Ref: 5330G

Company Profile

Our client is a recognised company in Beauty & Cosmetic with a strong heritage

Responsibilities

German Speaking Customer Advisor - Beauty
Salary: up to £30,000 pa DOE
Location: Central London, Hybrid working (2 days in the office / week)
Ref: 5330G


The Company:
Our client is a recognised company in Beauty & Cosmetic with a strong heritage


The Role:
Your role will be to assess customer claims and queries in a calm and collected manner


Main duties:
- Effectively answer phone calls, emails and respond to customer queries
- Establish good relationships with customers
- Use the information provided by the customer to issue the best solution possible
- Liaise with other members of the staff in order to provide the highest standard
- Identify, research and resolve customer issues using the computer system
- Keep the company’s databases (CRM) updated by gathering information and data from clients
- Undergo the required training in order to keep up to date on systems and operations
- Assist in ad-hoc project work to improve the Customer Experience or assisting in events.


 

Candidate's Profile

- Fluent in German & English (oral and written)
- Additional fluency in French Italian and/or Spanish - advantageous
- Previous experience within a customer service department
- Excellent interpersonal & communication skills
- Good telephone manners and attention to detail
- Team player & able to work without supervision
- Strongly motivated & proactive with a professional manner
- IT literate and proficient


 

Salary

up to £30,000 pa DOE

Status

Live


Salary

up to £30,000 pa DOE


Reference

5330G


Location

Central London


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