German Speaking Customer Operations Executive

Crawley

Ref: 422GC

Company Profile

Our client is a leading technical company providing products to industries across the globe

Responsibilities

German Speaking Customer Operations Executive
Location: Crawley
At commutable distance by car from Brighton, Burgess Hill, Croydon, Dorking, East Grinstead, Gatwick, Horley, Horsham, Royal Tunbridge Wells, Sevenoaks, South London, Redhill, Reigate, Sutton, East Sussex, Kent, Surrey, West Sussex, A23, M23 corridor, South East
Salary: up to £30,000 pa
Ref: 422GC


*Hybrid working system*
*3 days office , 2 days home*
*Training office based*


Main Duties:
First point of contact for customers coordinating orders and developing new business /sales opportunities while providing an excellent customer experience.


The Role:
- First point of contact for all customer queries and resolve any issues if necessary in a timeously manner
- Order processing
- Manage and assist in resolving challenging requests
- Work with all Operations Team members and internal stakeholders to ensure orders and quotes are placed correctly
- Liaise with customer and global colleagues to ensure timely delivery of orders
- Work with logistic departments to manage delivery and costs
- Arrange and approve customer invoices ensuring all responsibilities are completed
- Liaising with account managers to understand customer needs
- Provide excellent customer service during monthly calls to understand further customer needs and requirements
- Provide regular forecasts to support monthly targets
- Administrative duties as needed to support business.

Candidate's Profile

- Fluent German Speaking and Written skills (Essential)
- Fluent French speaking and written skills (Desirable)
- Experience in Customer Service and Sales support
- Account Management experience advantageous
- Familiar with SAP / CRM System
- Ability to build and maintain customer relationships while delivering excellent customer service
- Excellent communication skills, both written and verbal
- Strong organisational skills with attention to detail and the ability to work in a fast-paced environment
- Flexible and adaptable

Salary

up to £30,000 pa

Keywords

Customer service, customer care,  account management, sales support, order processing, SAP, CRM systems, fluent in German

Status

Live


Salary

up to £30,000 pa


Reference

422GC


Location

Crawley


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