Bilingual and Multilingual Job Vacancies

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German Speaking Customer Relationship Officer (Online Fashion)
London Up to £30,000 pa
Status Date Added Reference

Vacant 16/08/2019 A37G
Company Profile:

Our client is a well-known English brand that designs, produces and distribute high-quality products within the fashion industry.

Responsibilities:

German Speaking Customer Relationship Officer (Online Fashion)
Customer Service, Customer Care, Customer Relationship, Sales Coordinator, Account Receivable, Accounts Payable, Retail, Fashion, Sales Administration, German Language, German speaking, Invoicing, Payments, Central London, Greater London
Salary: Up to £30,000 pa
Location: London
At commutable distance from Clapham Junction (only 20 minutes away by public transport), Putney, Richmond, Fulham, Brentford.
Ref: A37G

***Excellent opportunities to progress within the company***

Main duty:
To proactively respond to customers' queries via email or phone providing excellent customer service within the German & English markets

The Role:
-Responsible for customer’s enquiries and orders
-Support on major German & English Customer key accounts
-Ensure that all complaints or queries are dealt with professionally & in a timely manner
-To support the sales department by working in the field
-Report to Team Leader & Customer Service Manager
-Daily contacts with Customers, taking orders, enquiries & solving any delivery issues or payments
-Deal with internal/external customers in relation to payment matching, returns, offers & debt collection.
-Recommend new ideas to improve customer service process
-Provide weekly KPI statistics on the German market
-Manage administrative and translation duties when required

Candidate's Profile:

-Fluent in English + German (Written & Spoken)
-Previous Experience in the Fashion Industry would be ideal
-Excellent communication & interpersonal skills
-Customer service focus, Team player, ability to build working relationships
-Organised, motivated, proactive & dynamic
-Computer literate (Excel / Outlook)

Salary:

Up to £30,000 pa