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German Speaking Customer Service - FLEXI HOME BASED JOB
West Sussex £23,000 pa
Status Date Added Reference

Filled 12/11/2018 329GC
Company Profile:

Our client is a well-established International Service Provider.

Responsibilities:

German Speaking Customer Service - FLEXI HOME BASED JOB
Customer Service, Operations, Coordination, Client Relationship, Queries, German, Client satisfaction, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian
Salary: OTE £23,000 pa + Benefits
Location: West Sussex

Ref: 329GC

*** Mon-Fri 9am-5.30pm - flexible working hours with 1 hour lunch break ***
*** Potential homeworking after the training period ***

Main duties:
To provide an excellent level of customer service and support and work as part of an exclusive multicultural customer service team.

The Role:
- To provide an efficient service to customers through the management of queries, refunds or delivery issues.
- To handling complains by email, letter or over the phone with clients.
- To keep records on specific promotions and apply according to the agreed terms and budget.
- To work closely with the area manager in order to keep customer service standards of the company.


Candidate's Profile:

- Fluency in German and English (written and spoken).
- Previous experience in a Sales or Customer Service role would be beneficial
- Excellent telephone manners
- Ability to provide a high level of professionalism
- Strong attention to detail and team skills
- IT Literate

Salary:

£18.250 basic pa+ £500 language allowance/language + With performance based bonuses can earn up to £23,000 pa