A diversified manufacturer and supplier who combine innovation and sustainability in their business practice

German speaking Customer Service Advisor
Location: Wigan
Hybrid working
Salary: Up to £29,000 per annum plus great benefits
Ref: 4296GC

Main Duties:
Working as part of a dynamic team, you will be the main point of contact for customers and manage the order process from initial enquiry to delivery.

The Role:
– Handle customer enquiries and complaints gathering necessary information coordinating with internal teams ensuring timely, professional responses.
– Build and maintain strong customer relationships (internal and external), acting as a key point of contact for key accounts and Sales Managers.
– Manage the full sales-order lifecycle from order entry and quotations to shipment tracking, delivery updates and issue resolution.
– Monitor and manage open orders liaising with internal departments
– Identify and action any special client shipping requirements
– Escalate enquiries as needed to the Team leader
– To provide proactive assistance to the team and other departments within the company as needed

– Fluent German (written and spoken) – Essential
– Experience in a customer service role is preferred
– Exceptional organisational skills and attention to detail
– Proactive, confident and dynamic personality
– Excellent communication skills and a team player
– Computer literate (with experience in SAP an advantage)

Up to £29,000 per annum