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German Speaking Customer Service Advisor
West Midlands up to £23,000pa DOE
Status Date Added Reference

Filled 26/10/2017 E47GC
Company Profile:

Our client is a well- established online commerce supplying an excellent range of furniture

Responsibilities:

German Speaking Customer Service Advisor
German, International, Sales Support, Customer service, Sales, e-commerce , Administrator, Birmingham, Birmingham City Centre, Administrative, Customer Care, Inbound calls, Order Processing
Salary: up to £23,000pa DOE
Location: West Midlands

Ref: E47GC

Main Duties:
To be responsible for providing first class level Customer Service and delivering customer focused tailor made solutions at all times


The Role:
- To answer calls mainly for the German website
- Deal with customer complaints in a friendly and effective manner
- Maintain the customer database
- Process orders
- Liaise with other internal departments when necessary
- To process general administrative tasks
- To answer enqueries received via emails

Candidate's Profile:

- Must speak English up to a mother tongue level
- Additional fluency in German essential
- Strong previous Customer Service Experience desirable
- Excellent communication & interpersonal skills
- Ability to work under pressure and to deadlines
- Team player, excel in building cooperation
- Confident, proactive & dynamic
- Computer literate

Salary:

between £17,000pa and £23,000pa DOE