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German Speaking Customer Service Advisor
Redditch Up to £24k
Status Date Added Reference

Vacant 17/11/2017 CMG24
Company Profile:

Our client is a well- established international manufacturing company.

Responsibilities:

German Speaking Customer Service Advisor
Customer Service, Customer Care, Telephone, Enquiries processing, Manufacturing, Sales Administration, ERP, Order processing, Logistics, Invoicing, Claims, Quality, Fluent in German.
Salary: Up to £24k depending on Experience + Pension Scheme + Life Assurance + 25 days holidays (+ 8 bank holidays).
Location: Redditch, Worcestershire.
At commutable distance from Bromsgrove, Worcester, Stratford-upon-Avon, Birmingham South, Coventry, Royal Leamington Spa, Kidderminster, Warwickshire, Worcestershire, West Midlands.
Ref: CMG24

*** Car/Bike Owner desirable due to location ***

Main Duties:    
To be accountable for the day to day customer relations and in-house sales back-office.
To provide excellence customer service.

The Role:
- To deal with all enquiries on the daily basis via emails, phones, fax etc…
- To follow up on orders and deliveries, dispatch products as and when required
- To check and follow up on claims
- To liaise with all internal departments as and when required ( Logistics, Accounts,
  Technical, Quality etc…
- To  complete stock entry and manage back orders as well as other general
  administrative support
- To manage and ensure proactive customers communication
- To keep up to date records
- To address unresolved request


Candidate's Profile:

- Fluent in German and English to mother tongue standard (Written & Spoken)
- Excellent customer services skills with confident telephone manners
- Able to work under pressure & in a fast-paced environment
- Adaptable to deal with various tasks/ multitasking
- Team worker as well as able to work alone with good interpersonal skills
- Proactive & adaptable to work under pressure
- IT Literate

Salary:

Up to £24k depending on Experience + Pension Scheme + Life Assurance + 25 days holidays (+ 8 bank holidays)