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German Speaking Customer Service Advisor
Farnborough up to £22,000 pa
Status Date Added Reference

Vacant 19/02/2019 D10G
Company Profile:

Our client is a well-established international company who is offering an exciting opportunity to work within their Multilingual Operation Team

Responsibilities:
German Speaking Customer Service Advisor
Customer Service, Customer Care, Customer support, Sales coordination, Sales administration, E- Commerce, Customer Advisor, Quotation, Order processing, Sales Support, Order processing, B2B, CRM ,Excel ,Fluent in German, Hampshire
Salary: Up to £22,000  p.a. DOE  + Benefits
Location: Farnborough, Hampshire
At commutable distance from Reading, Basingstoke, Bracknell, Farnham, Woking ,Wokingham, Guilford, Camberley, Aldershot, M3 Corridor, Hampshire, South Berkshire.
Ref: D10G


*** Own transport desirable due to location ***
*** Immediate start available ***


Main duties:
To be responsible for the day to day customer care and support.


The Role:
- To deal with enquiries on the daily basis via email, live chat and over the phone
- To process and follow up on orders
- To provide product information and advise on delivery information
- To deal with after-sales, warranty issues and returns
- To escalate and report issues to the relevant Team Leader



Candidate's Profile:

- Fluent in English & German (Written and spoken) is essential
- Previous experience in Customer Service is essential
- Excellent communication and interpersonal skills
- Able to work in a fast paced environment
- Proactive and dynamic personality
- Computer literate (Excel, Word, Outlook…)

Salary:
up to £22,000  p.a. DOE  + Benefits