German speaking Customer Service Advisor

Leicestershire

Ref: 177G

Company Profile

Our client is a well-established leading online retailer with international presence

Responsibilities

German speaking Customer Service Advisor
Salary: £21,000 pa
Location: Leicestershire
Ref: 177G


*** Hybrid working available: Currently working from home however will be back in the office for at least 2 days per week in the next few months ***
*** Monday to Friday either 8am to 4pm or 9am to 5pm ***


Main duties:
To be the main point of contact for German speaking clients and deliver premium customer service at all times
To translate English product information into German


The Role: 
- To deal with enquiries on the daily basis over the phone, email and website
- To translate English product information into German and to list the products via company website and online marketplaces
- To advise customers who have questions about their orders
- To maintain a high level of customer service, resolve issues and ensure interface with other internal departments
- To deal with complaints and escalate to other departments
- To promote the company’s products

Candidate's Profile

- Fluent in German (to mother tongue standard) & English is essential
- Previous experience in Customer Service roles would be beneficial
- Previous experience as a translator / experience of marketplaces such as Amazon, EBay and Spotify would be beneficial
- Confident telephone manners with excellent communication skills
- Excellent writing skills and attention to details
- Problem solving and enthusiastic attitude
- Good IT skills and experience with CRM system

Salary

Up to £21,000 pa

Keywords

Customer Service, Customer Care, Translation, Marketplaces, Sales Administration, Sales Coordinator, Account Management, Inside Sales, Order processing, Customer Relationship, Administration, Enquiry Processing, Quotations, Fluent in German, Leicestershire, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian

Status

Closed


Salary

Up to £21,000 pa


Reference

177G


Location

Leicestershire


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