Our client is a growing finance company providing services to many businesses in the UK and Europe

German Speaking Customer Service Advisor
Location: Central London
Salary: up to £30,000 pa + benefits (dependent on level of experience)
Ref: 457CSG

*hybrid working system after training*
*opportunity to work at a dynamic company with great benefits*
*room for progression*
*open to graduates too*

Main duties:
To be the first line of contact for existing and new customers providing outstanding customer service

The Role:
- Ensure all customer enquiries are handled via phone, email or webchat
- Support new and existing customers providing information regarding products and services
- Provide necessary documents to customers and assist with completion of these as required
- Liaise with internal departments as needed
- Provide feedback to ensure goals are achieved

 

- Fluent in German essential (written and spoken) to Mother tongue standard or C1 level
- Degree educated beneficial
- Customer service experience an advantage
- Excellent communication skills with a focus on customer satisfaction
- Ability to take initiative
- Team player
- Confident and enthusiastic
- Computer literate

Up to £30,000 pa + benefits (dependent on level of experience)

Customer service, customer success, customer care, help desk, technical support, administration , Fluent in German