Our client is a market leader in safety products supplying customers in the UK and Europe

German Speaking Customer Service Advisor
Salary: up to £23,000 p.a.
Location: Coventry, West Midlands
At commutable distance from Hockley heath, Solihull, Birmingham, Nuneaton, Rugby, Daventry, Stratford-upon-Avon
Ref: 463CSG
*Hybrid working pattern after training in office*
*Full time *

Main Duties:
Delivery outstanding customer service via phone ,email and social media

The Role:
- Answering telephone calls and emails in a timely and professional manner
- capturing data regarding customer enquiries
- providing first line support to customers regarding product enquiries
- attend training ensuring product knowledge is kept up to date
- liaise with internal departments to ensure customer’s receive the best service
- other administrative duties as required

 

- Fluent in German (written & spoken) essential
- Previous Customer Service or call centre experience
- Excellent communication skills with focus being on customers
- Confident, proactive & dynamic
- Computer literate

Up to £23,000 pa

Customer service, Customer Care, Customer support, Customer Advisor, call centre, sales support, administration, help desk, product support, Fluent in German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatia