Our client is an international luxury British manufacturer who provide a wide range of products

German speaking Customer Service Advisor
Salary: up to £27,000 pa
Location: Leicester area, Leicestershire
At commutable by car from: Leicester, Melton Mowbray, Nottingham, Stapleford, Derby, Coalville
Ref: 4158GC

*Full time permanent role*
*Hybrid system after 3 – 6 months training in the office*

Main duties:
Responsible for customer enquiries facilitating the full order cycle providing outstanding customer service at all time

The Role:
- To be responsible for the day to day retail sales enquires managing the full order cycle
- Respond to customer enquiries via phone, email and live chat ensuring all info is processed accurately
- Support queries on stock levels, lead times, pricing and product specs
- Supervise and keep track of shipments, deliveries and back orders
- Working with internal and external stakeholders building strong relationships
- Provide after sales and technical support where needed
- Ensure all customer details are recorded accurately

- Fluent in German (written and spoken) essential
- Previous experience in Customer Service needed
- Experience working with an ERP system beneficial
- IT literate (strong Excel knowledge)
- Excellent communication skills
- Proactive, confident and high attention to details

Up to £27,000 pa

Customer Service, Customer Care, Customer Support, orders, enquiries, Sales Support, order processing, shipping, tracking, administration B2B, Fluent in German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian, ,Leicestershire