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German speaking Customer Service Advisors
Stoke-on-Trent £19,000 pa - Pro rata
Status Date Added Reference

Filled 26/10/2017 A37WS1
Company Profile:

Our client is a well established company providing services across Europe. 


German speaking Customer Service Advisors
Customer Service, German, Coordination, Order Processing, back office Advisor, Sales support, Manufacturing, Supply Chain, Logistics, CRM Software, Crewe, Cheshire
Job Type: 3-months Fixed term contract (leading to permanent employment)
Salary: £19,000 pa - Pro rata
Location: Staffordshire

Ref: A37WS1

*** Fixed-term contract leading to a Permanent contract if job done satisfactory ***
*** Full training provided ***

Main duties:
To be the first point of contact for German speaking customers and provide the highest customer service standards.

The role:
- To maintain and build relationships with German speaking customers
- To deal with all customer enquiries by telephone and email
- Internal communication with customers, sales managers, sales representatives,
  warehouses and manufacturing sites
- To manage and follow up orders
- To process invoices and all other payment documents
- To communicate internally with all departments to achieve customer satisfaction
- To negotiate prices with suppliers
- To monitor customer demand and provide feedback to relevant departments
- To maintain good working relationship with other departments
- A full training will be provided
- Fixed-term contract leading to a permanent contract if job done satisfactory.

Candidate's Profile:

- Fluent in both English and German - written & spoken
- Previous experience in Customer Care is a bonus
- PC literate - Microsoft package
- Strong communication skills
- Analytical ability
- Ability to enter data accurately
- Able to work under pressure and autonomously


£19,000 pa PRO RATA

Working hours: 8.30am - 5.00pm - Monday to Friday