German Speaking Customer Service Assistant

Whitstable

Ref: 443CSG

Company Profile

Our client is a well-established, family owned company providing holiday villa rentals.

Responsibilities

German Speaking Customer Service Assistant
Salary: £26k plus Benefits
Location: Whitstable, Kent
At commuting distance by car from Margate, Herne Bay, Broadstairs, Thanet, Canterbury, Dover, Faversham, Sittingbourne, Medway, Folkestone, Ashford, Rochester, Kent .
Ref: 443CSG

*office based*
*full time*
*training provided*


Main Duties:
Providing exceptional customer service to clients and prospective clients as a villa specialist


The Role:
-To provide a high level Customer Service to German speaking customers
- To handle inbound communications and respond accordingly
- To respond and deal to all queries in a timely and efficient manner
- To work with internal departments to ensure the business is run efficiently
- To continuously gain knowledge of holiday rentals and their locations
- Translations where necessary as well as assisting with social media platforms
- Assist in maintaining the company website to a high standard

Candidate's Profile

- Fluent in German is essential (written and spoken)
- Excellent communication skills
- An interest in Travel and Tourism is desirable but not a necessity
- Previous experience in Customer Support is beneficial
- Able to work as part of a team
- Problem solver, confident and dynamic personality
- Excellent attention to detail
- IT literate
- Ability to work every other weekend followed by 2 days off in the week

Salary

£26k plus Benefits

Keywords

Customer Service, Customer Care, Customer Support, Administration, Sales Coordination, Travel, Tourism, Website, Fluent in German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian

Status

Live


Salary

£26,000 pa


Reference

443CSG


Location

Whitstable


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