German Speaking Customer Service Assistant


Ref: 443CSG

Company Profile

Our client is a well-established, family owned company providing holiday villa rentals.


German Speaking Customer Service Assistant
Salary: £26k plus Benefits
Location: Whitstable, Kent
At commuting distance by car from Margate, Herne Bay, Broadstairs, Thanet, Canterbury, Dover, Faversham, Sittingbourne, Medway, Folkestone, Ashford, Rochester, Kent .
Ref: 443CSG

*office based*
*full time*
*training provided*

Main Duties:
Providing exceptional customer service to clients and prospective clients as a villa specialist

The Role:
-To provide a high level Customer Service to German speaking customers
- To handle inbound communications and respond accordingly
- To respond and deal to all queries in a timely and efficient manner
- To work with internal departments to ensure the business is run efficiently
- To continuously gain knowledge of holiday rentals and their locations
- Translations where necessary as well as assisting with social media platforms
- Assist in maintaining the company website to a high standard

Candidate's Profile

- Fluent in German is essential (written and spoken)
- Excellent communication skills
- An interest in Travel and Tourism is desirable but not a necessity
- Previous experience in Customer Support is beneficial
- Able to work as part of a team
- Problem solver, confident and dynamic personality
- Excellent attention to detail
- IT literate
- Ability to work every other weekend followed by 2 days off in the week


£26k plus Benefits


Customer Service, Customer Care, Customer Support, Administration, Sales Coordination, Travel, Tourism, Website, Fluent in German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian




£26,000 pa





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