German speaking Customer Service Coordinator


Ref: 785GE

Company Profile

Our client is a British Manufacturer distributing worldwide


German speaking Customer Service Coordinator
Salary: up to £34,000 pa depending on experience  + Benefits
Location: Manchester
Ref: 785GE

Main duties:
Provide customer satisfaction through order processing, order return, general account management, assist credit/collections communication and resolution and order follow-up

The role:
- Provide single point of contact for customers for all customer queries
- Liaise with account managers regarding customer requirements, order updates, pricing
- Collaborate internal stakeholders to ensure International business delivers exceptional service
- Support customers and account managers as necessary (i.e. open orders, shipping history, etc.)
- Assist Finance department with monitoring customer accounts and payments
- Create/Maintain pricing records on system to ensure customer records are up-to-date
- Coordinate freight quotes and/or customer pick up with Logistics / Despatch
- File (electronic) to insure documentation is available to support internal/external audits
- Deal with customer order enquiries including liaising with Stock Control for availability

Candidate's Profile

- Fluent in German to Business level (oral & written)
- Multi-tasking skills – can prioritise, is detail orientated and perform an variety of concurrent tasks with minimal direction
- Proactive and takes the initiative to ensure the customer has a positive outcome at all times
- Analytical and problem solving skills / SAP experience desirable
- Must resolve order intake, order returns, account management and shipping issues successfully and efficiently
- Analytical and able to present and report accurate data
- Verbal and nonverbal communication skills


Up to £34,000 pa depending on experience + Bonus + Benefits


Customer Service, Client Relationship, Export sales, Sales Coordinator, Inside sales, Account manager, Account coordinator, Client relationship manager, Customer service manager, Sales executive, Sales manager, export coordinator, logistics, International, hybrid model, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian, Germany, Austria and Switzerland, DACH




Up to 34,000 pa





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