German speaking Customer Service Manager

Derby

Ref: 179GC

Company Profile

Our client is a fast growing UK company with international operations

Responsibilities

German speaking Customer Service Manager
Salary: up to £30,000 pa
Location: Derby, Derbyshire
At commutable distance by car from Burton upon Trent, Willington, Stafford, Nottingham, Loughborough, Stoke-on-Trent, Lichfield, Tamworth, Macclesfield, Chesterfield, Mansfield, Leicester, Derbyshire
Ref: 179GC


*** Excellent opportunity to work for a fast growing company with great career opportunities and progression ***
*** Monday to Thursday 8:30am-5:30pm and Friday 8:30am-3pm ***


Main duties:
To manage the day-to-day operations in the customer service department


The Role:
- To manage a team of customer service agents
- To implement policy and procedure to improve the standard of customer experience
- To define the rule sets for the ticketing system and ensure a response to customer queries in a timely manner.
- To monitor customer ratings online and maintain a high standard
- To be the main point of contact for both customer and departmental escalations.

Candidate's Profile

- Fluent in German & English
- Previous experience in Customer Service Management and as a Team Leader
- Confident telephone manners with excellent communication skills
- Great attention to details
- Problem solving and enthusiastic attitude
- Good IT skills and experience with CRM system

Salary

Up to £30,000 pa

Keywords

Customer Service, Team Leader, Customer Care, Sales Administration, Sales Coordinator, Account Management, Inside Sales, Order Processing, Customer Relationship, Administration, Ticketing System, CRM, Fluent in German, Derbyshire, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian

Status

Live


Salary

Up to £30,000 pa


Reference

179GC


Location

Derby


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