Bilingual and Multilingual Job Vacancies

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German Speaking Customer Service Officer
Crawley ca. £17,000 p.a.
Status Date Added Reference

Vacant 17/11/2017 2288CRW
Company Profile:

Our client is a well-established British Service Provider.

Responsibilities:

German Speaking Customer Service Officer
Customer Service, Operations, Coordination, Client Relationship, Queries, German, Client satisfaction, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian
Salary: ca. £17,000 p.a.
Location: Crawley, West Sussex
At commutable distance by car from Billingshurst, Brighton, Burgess Hill, Caterham, Crowborough, Croydon, Dorking, East Grinstead, Edenbridge, Epsom, Gatwick, Haywards Heath, Horley, Horsham, Hove, Leatherhead, Lewes, London Bridge, Oxted, Royal Tunbridge Wells, Redhill, Reigate, Sevenoaks, South London, Sutton, Tonbridge, Uckfield, East Sussex, West Sussex, Kent, Surrey, South East, M23 corridor
Ref: 2288CRW

Main duties:
To provide an excellent level of customer service and support and work as part of an exclusive multicultural customer service team.

The Role:
- To provide an efficient service to customers through the management of queries,
  refunds or delivery issues.
- To handling complains by email, letter or over the phone with clients.
- To keep records on specific promotions and apply according to the agreed terms and
  budget.
- To work closely with the area manager in order to keep customer service standards of
  the company.



Candidate's Profile:

- Fluency in English and German (written and spoken).
- Previous experience in a Sales or Customer Service role would be beneficial
- Excellent telephone and conversational manners
- Ability to provide a high level of professionalism, courtesy, empathy and understanding
- Strong attention to detail and team skills
- IT Literate

Salary:

£17,000 p.a. + £500 annual language allowance