Bilingual and Multilingual Job Vacancies

  • View Shortlist
  • Back to Vacancies
German speaking Customer Service Officer
West Yorkshire Up to £29k pa
Status Date Added Reference

Filled 14/06/2019 CBG14
Company Profile:

Our client is a well-established international company who is offering an exciting opportunity to work within their new Multilingual Operation Team

Responsibilities:

German speaking Customer Service Officer
Customer Service, Customer Care, Customer support, Complaints, Customer Advisor, , Quotation, Sales coordination, Sales administration,  Enquiries, Order processing, SAP, Invoicing, Sales Support, Quotation, Order processing, Fluent in German, West Yorkshire, North Yorkshire, Humberside, Yorkshire
Salary: £27k to £29k pa + Benefits
Location: West Yorkshire

Ref: CBG14

Main duties:
To be responsible for the day to day customer for the UK and European markets

The Role:
- To deal with enquiries on the daily basis via email or over the phone
- To develop and maintain a strong relationship with new and existing clients
- To process and follow up orders
- To ensure on-time delivery
- To deal with invoicing and credit note processing
- To liaise  with external suppliers to resolve customer queries
- To help the Sales Team by  reporting issues, deliveries
- To gather customer/market intelligence to support future business growth
- To be in charge of general administration duties (weekly report, database update)
- There may be opportunities to travel within the region to further develop customer relationships.

Candidate's Profile:

- Fluent in English & German (Written and spoken) is essential
- Previous experience in Customer Service is essential
- Excellent communication and interpersonal skills
- Able to work as part of a multicultural team as well as to take initiatives
- Able to work under pressure in a fast paced environment
- Proactive and dynamic personality
- Knowledge of CRM systems, SAP and/or ERP is desirable
- Computer literate (Excel, Word, Outlook…)

Salary:

£27k to £29k pa + Benefits