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German speaking Customer Service Officer
West Yorkshire Up to £29k pa
Status Date Added Reference

Filled 14/06/2019 CBG14
Company Profile:

Our client is a well-established international company who is offering an exciting opportunity to work within their new Multilingual Operation Team


German speaking Customer Service Officer
Customer Service, Customer Care, Customer support, Complaints, Customer Advisor, , Quotation, Sales coordination, Sales administration,  Enquiries, Order processing, SAP, Invoicing, Sales Support, Quotation, Order processing, Fluent in German, West Yorkshire, North Yorkshire, Humberside, Yorkshire
Salary: £27k to £29k pa + Benefits
Location: West Yorkshire

Ref: CBG14

Main duties:
To be responsible for the day to day customer for the UK and European markets

The Role:
- To deal with enquiries on the daily basis via email or over the phone
- To develop and maintain a strong relationship with new and existing clients
- To process and follow up orders
- To ensure on-time delivery
- To deal with invoicing and credit note processing
- To liaise  with external suppliers to resolve customer queries
- To help the Sales Team by  reporting issues, deliveries
- To gather customer/market intelligence to support future business growth
- To be in charge of general administration duties (weekly report, database update)
- There may be opportunities to travel within the region to further develop customer relationships.

Candidate's Profile:

- Fluent in English & German (Written and spoken) is essential
- Previous experience in Customer Service is essential
- Excellent communication and interpersonal skills
- Able to work as part of a multicultural team as well as to take initiatives
- Able to work under pressure in a fast paced environment
- Proactive and dynamic personality
- Knowledge of CRM systems, SAP and/or ERP is desirable
- Computer literate (Excel, Word, Outlook…)


£27k to £29k pa + Benefits