Our client is a well-established international engineering and manufacturing company.

German speaking Customer Service Representative ( GERMANY based)
Salary: up to €45,000 pa (DOE)
Location: Germany
Ref: 4128CG

* Full time permanent position*
* 4 days office / 1 day home working*
* Excellent opportunity to work for an international manufacturing company *

Main Duties:
To provide the highest level of customer service being the main point of contact between the customer and internal teams

The Role:
- To deal with enquiries and process orders in the system including deliveries
- To respond to customer queries relating to pricing, quotations etc. and deal with issues accordingly in a timely manner
--To manage return process and resolve any issues related to orders as well as deal with complaints
- ensure quotations are submitted correctly ensuring offers are approved
- new material requests for quotations and order purposes
- support the Field engineers as needed
- liaise with internal departments regarding customer requirements
- maintaining customer accounts / contact lists on ERP systems
- Providing daily customer reports

- Fluent in English and German (written and spoken)
- Customer Service experience required
- Knowledge of SAP ERP systems necessary
- Strong IT skills
- Able to work independently
- Ability to prioritise, high attention to detail and good communication skills

Up to €45,000 pa (DOE)

 

Customer Service, Customer Support, Technical Customer Service, Quotation, Enquiries, returns, Order processing, Purchasing, B2B manufacturing, Distribution, ERP, CRM, SAP Invoicing, Coordination, Sales Administration, Sales Support, Manufacturing, Engineering, Electrical Engineering, Export, Fluent in German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian, Germany