German speaking Customer Service Representative

Watford

Ref: 8122GCS

Company Profile

Our client is a well-established and award winning company with international operations.

Responsibilities

German speaking Customer Service Representative
Salary: circa £26,000 p.a. + Benefits
Location: Watford, Hertfordshire
At commutable distance by car from: St Albans, Watford, Hatfield, Hemel Hampstead, Edgware, Harrow, Wembley, Chesham, Amersham, Borehamwood, Rickmansworth, Hertfordshire
Ref: 8122GCS


*** Hybrid Working Available ***


Main duties:
To provide excellent customer service and after-sales support.


The Role:
- To respond to customer enquiries and resolve issues in a timely manner
- To prioritise existing enquiries and escalate as necessary
- To communicate order information such as delivery timelines to key customers
- To monitor and report on customer feedback and suggest improvements where possible
- To manage returns and refund process and issue credit or debit notes as appropriate
- To update customer records in the database in accordance with GDPR regulations
- To liaise with other departments such as Warehouse and Finance to ensure smooth running of the business

Candidate's Profile

- Fluent in German (written and spoken) - Essential
- Previous experience in Customer Service and/or logistics – Essential
- Customer-focussed approach
- Proactive, confident and dynamic personality
- Excellent communication skills and a team player
- IT literate

Salary

Up to £26,000 p.a. + Benefits

Keywords

Customer Service, Customer Support, Customer Advisor, Accounts, Operations, Administration, Customer Relations, Queries, Office Administration, SAP, Microsoft, Problem solving, Inbound calls, Outbound calls, Fluent in German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian

Status

Live


Salary

Up to 26,000 p.a.


Reference

8122GCS


Location

Watford


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