Our client is a well- established international manufacturing company in Automotive Sector.

German speaking Customer Service Support - Automotive industry
Salary: Up to £24,000 + Excellent Benefits
Location: Redditch, West Midlands
At commutable distance from Birmingham, Bromsgrove, Worcester, Stratford-upon-Avon, Birmingham South, Coventry, Royal Leamington Spa, Kidderminster, Warwickshire, Worcestershire, West Midlands.
Ref: 2221G

*** HYBRID WORKING PATTERN ***

Main Duties:
To be accountable for the day to day customer relations and office administration

The Role:
- To deal with all enquiries on the daily basis via emails and phones
- To follow up on orders and deliveries, dispatch products as and when required
- To liaise with all internal departments as and when required
- To maintain stock records and manage back orders as well as other general administrative support
- To manage and ensure proactive customers communication
- To address unresolved request

- Fluent in German (Written & Spoken)
- Fluency in another European language would be an advantage
- Excellent customer services skills with confident telephone manners
- Team worker as well as able to work alone with good interpersonal skills
- Proactive & adaptable to work under pressure
- IT Literate

Up to £24,000 pa + Pension Scheme + Life Assurance + 25 days holidays + 8 bank holidays

Customer Care, Order fulfilment, CRM, Customer Relationship, Account management, Customer Service, Enquiries processing, Manufacturing, Automotive, Administration, ERP, Order processing, Logistics, Invoicing, Claims, Quality, Fluent in German, Birmingham, Redditch, Worcestershire, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian