German speaking Customer Service Support

Leicester

Ref: 281G1

Company Profile

Well established international company.

Responsibilities

German speaking Customer Service Support
Salary: Up to £30,000 pa
Location: Leicester, Leicestershire
At commutable distance from Hinckley, Coventry, Rugby, Northampton, Corby, Oakham, Melton Mowbray, Loughborough, Tamworth, Birmingham, Derby, Nottingham, Leicestershire, Nottinghamshire, Northamptonshire, Warwickshire, Derbyshire
Ref: 281G1


Main Duties:
To deliver the highest level of customer service.


The Role:
- Deliver Excellent Customer Service
- Ensure that all customer orders are processed and acknowledged
- Double-checked the estimated delivery date with company deadline and guidelines
- Process enquiries (Telephone & Email) in a timely fashion
- Register all customer call into CRM software
- Manage and ensure proactive customers communication
- Keep accurate records and data input
- Deal with customers complaints

Candidate's Profile

- Fluent in English and German (Written & Spoken)
- French language knowledge is an advantage
- Excellent communications skills with both internal & external customers
- Previous experience within Customer Services
- IT skills (Ms Office, CRM)
- Excellent problem solving skills

Salary

Up to £30,000 pa

Keywords

Customer Service, Customer Care, Order Processing, Shipment, Coordination, Quotation, Documentation, Logistics, Delivery, Sales Administration, Order processing, Credit Control, Fluent in German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian

Status

Live


Salary

Up to £30,000 pa


Reference

281G1


Location

Leicester


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