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German Speaking Customer Service
Peterborough up to £21,000 pa
Status Date Added Reference

Vacant 16/09/2019 367GCS
Company Profile:

Our client is a well-established company in Retail sector.

Responsibilities:

German Speaking Customer Service
Customer Service, Administration, Online Marketing, Retail, Delivery, Order processing, Refund, Return process, Problem solving, Payments, German, Germany, Peterborough.
Location: Peterborough
At commutable distance by car from: Peterborough, Chesterton, Haddon, Warmington, Titchmarsh, Northampton, Huntingdon, St. Neots, Cambridge, Cambridgeshire, Bedford, Letchworth Garden City, Wansford, Wittering, Stamford, Clipsham, Grantham, Uppingham, Lyddington, Leicester, Leicestershire, A1 motorway, A605
Salary: up to £21,000 depending on experiences + Benefits
Ref:  367GCS

*** Open to recent graduate as well ***
*** Application from abroad also welcome ***

Main duties:
To work in a busy fast paced environment to handle customer queries in timely and professional manner.

The Role:
- To handle customer’s phone calls and deliver excellent level of customer service in line with the company’s policies and procedures.
- To process the orders in the system and manage returns within agreed timescales
- To liaise with other departments regarding product availability, delivery issues etc.
- To inform the customers if the product is not available and give an update regarding the delay
- To manage refund payments process and update system day to day


Candidate's Profile:

- Fluent in German and English (Written & Spoken)
- Previous experiences is similar Administrative Customer Service position
- Excellent organisation, time management skills
- Able to work in a high-pressure environment and prioritise workloads
- Good team player and self-motivated

Salary:

up to £21,000 depending on experiences + Benefits