German Speaking Customer Service

Hampshire

Ref: 3126CS

Company Profile

Our client is a British manufacturing company and a fast growing online retailer.

Responsibilities

German Speaking Customer Service
Based in: Hampshire
Salary: £22,000 - £24,000 p.a. + Bonus
Ref: 3126CS


*** Excellent opportunity within a growing e-commerce company ***
*** Full time (37,5h/week) office based permanent role available with immediate start***
*** Working hours can be flexible with school run: Mon- Fri 8am/8.30am/9am/9.30am – 4pm/4.30pm/5pm/5.30pm***


Main duties:
To provide excellent level of customer service and order processing.


The Role:
- To dealing with incoming enquiries over the phone and via email
- To develop and maintain relationships with customers
- To ensure clients receive high standard of service and accurate information about
  delivery etc.
- To handle sales enquiries and increase sales conversions
- To track sales performance and initiate remedy
- To give support to the sales and the marketing teams to achieve the highest revenue


 

Candidate's Profile

- Fluent in German and English (Written and Spoken)
- Previous Customer Service experience is essential
- Commercial and business acumen with an Entrepreneurial approach to work
- Studies or interest about online sales/e-Commerce is advantageous
- Excellent communication skills with confident telephone manners
- Exceptional attention to detail
- Computer literate (MS Office, CRM software)

Salary

£22,000 - £24,000 p.a. + Bonus

Keywords

Customer service, Customer Care, Customer Relationship, Administration, Order processing, Account Management, Fluent in German, Sales, Marketing, Online sales, E-commerce, Client relationship management, Sales Conversions, Inbound sales, Outbound Sales, Enquiry processing, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian

Status

Closed


Salary

£22,000 - £24,000 p.a.


Reference

3126CS


Location

Hampshire


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