German Speaking Customer Service

Dewsbury

Ref: 317GCS

Company Profile

Our client is a manufacturing company with global network.

Responsibilities

German Speaking Customer Service
Salary: £21,600 p.a. + Benefits
Location: Dewsbury area, West Yorkshire - hybrid
At commutable distance from Mirfield, Brighouse, Huddersfield, Wakefield, Leeds, Bradford, Halifax, Barnsley, M62, M1, West Yorkshire
Ref: 317GCS


*** Open for recent graduate too, excellent career progression within the company ***
*** Full or part time also available, permanent job ***
*** Working hours between 8.30am – 5pm with 1 hour lunch break ***


Main duties:
Act as the customer’s advocate to ensure that you and company’s business delivers a world class customer service experience. This person will give support mainly for the German Market but also will support the UK customers.


The Role:
• To deal with customers queries over the phone and via email
• To get quotes and to process orders in the system
• To answer incoming call and handle customers enquiries
• To update orders until completion
• Build and nurture relationships with team, internal departments and sales teams to ensure alignment to customer needs and a team approach

Candidate's Profile

• Fluent in German (written and spoken)
• Previous Customer Service / Advisor / Care experience in B2B environment would be ideal
• Excellent communication and problem solving skills
• Friendly, calm and professional manner
• Ability to work within a team as well as on their own
• Computer literate (Microsoft Office)

Salary

£21,600 pa + Benefits


 

Keywords

Customer Service, Customer Care, Customer Support, Fluent in German, Enquiry Management, Discrepancy, Order, Incoming call, Account Management, Quotes, Quotations, Processing Orders, Logistics, Sales Administration, hybrid system, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian

Status

Live


Salary

£21,600 pa


Reference

317GCS


Location

Dewsbury


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